Trick Interview Questions: How To Handle Them
not all questions you are asked in an interview will be logical ones that are directly related to the job itself. remember, we all have a different personality and some hiring managers you speak w......
Think of the Possibilities and Dream of the Impossibilities
when our granddaughters spend the night, they never choose our regular glasses for drinking. they choose the wine glasses, the flower-etched glasses, or the fancy silver-fused glasses. these glasses f......
Those Seven Deadly Words
we can make it up on volume! these seven words, when uttered by any business owner, usually spells doom. they are typically spoken when a business experiences a cash flow problem. it is very tempting ......
Business Architecture And... Profit Centers
business architecture is about using architectural concepts in organizations. it is not only about design, but also about filling the organizational space with constructions; the various forms that yo......
Ring In Your Sales With Bells!
when i was developing a call center for xerox, i made a deal with my onsite coordinator: i knew that a successful telemarketing unit would not only attract busloads of corporate tourists and gawk......
Corporate Crime
corporate crime? im not sure that there is such a thing. if we want to reduce the crimes that are given that lable, we need to quit handing out large punitive fines to corporations. the idea isnt as r......
5 Ways To Keep Your Call Center POSITIVE!
it’s not an easy job, managing a room with potentially hundreds of people in it. how do you help them to be productive? one of the best ways is by managing the mood of the place. here are five ......
Generate More Sales By Being An Expert Educator
it is not as hard as you think. what you need to do is get your audience to see you as an expert. this holds true no matter what product or service that you are marketing. how do you get your ......
Sales Stars Pitch From The Bullpen!
when i was recruiting a call center staff for a fortune 500 company, one of my associates fielded an inquiry from an applicant, and then handed the phone to me. i wasn’t sure about what she meant......
The Pareto-Principle and ... Benchmarking
the pareto-principle or the 80/20-rule was born after observations of mr pareto that many things in life were unequally distributed. this rule is very powerful because you can use it in many area......